Returns & Exchanges
At RedTape, we want you to be completely satisfied with your fashion purchase, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Simply ensure all tags are attached to qualify for a full refund or exchange.
Initiate Request
Log in to your account, navigate to 'My Orders', and select the items you wish to return to receive a return authorization.
Pack Your Items
Place the items in their original RedTape box or a secure mailing bag, ensuring all original tags and invoices are included.
Schedule Pickup
Choose a convenient time for our courier partner to collect the package from your doorstep, or drop it off at the nearest authorized center.
Receive Refund
Once our warehouse team inspects the returned goods, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing