Frequently Asked Questions
Everything you need to know about your RedTape shopping experience.
How can I track my RedTape order?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your package by logging into your account and visiting the 'My Orders' section.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unworn items in their original packaging with tags intact. Simply initiate a request through our online portal.
Are RedTape products genuine and covered by warranty?
Yes, all products sold on our official store are 100% authentic. Our footwear and apparel come with a standard manufacturer warranty against manufacturing defects.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How do I find the right size for footwear and apparel?
Each product page features a detailed 'Size Guide' button. We recommend measuring your foot length or chest size and comparing it to our chart for the perfect fit.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for other regions, depending on your location.